We understand that providing information online involves a great deal of trust. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us when you visit our website or use our services.
We help companies to provide better experiences to their customers. We enable companies to easily collect customer experience data and analyse it to determine how they can improve their services for their customers.
We collect Personal Information and Other Information through the use of or participation in the Site (together, the “Information”).
You can choose not to provide Information to us, but in general some Information is required in order for you to use or participate in the Site.
We may obtain Information about you from affiliated entities, business partners and other independent third-party sources and add it to other Information about you. For example, if you visit the Site by “clicking through” from a site operated by one of our business partners, and you have registered with that partner, then information about you that you have provided to that partner may be shared with us, such as contact information and demographic information. As another example, if you access third party services, such as social media services, through our Site or before coming to our Site, we may collect Information made available to us through those services.
"Personal Information" is information that would allow someone to identify you or contact you, such as your name, e-mail address, telephone number, user name and password, demographic data and even your IP address.
“Other Information”, refers to any information other than Personal Information that may be provided by you or automatically collected about you. This can include identifiers unique to the Device(s) and the Device-Internet browser combination you use to access the Site as you browse the Site and the web.
Other Information can be automatically collected, but not limited to, through the use of “cookies”, “web beacons”, Flash local shared objects and other similar tracking technologies (collectively, “Tracking Technologies”). We automatically collect this type of information to help us understand our users’ interests and preferences and customize their user content and experience provided through the Site.
Any Personal Information that is modified to remove or anonymize your contact information and other information that identifies you shall not be treated as Personal Information but shall be treated as Other Information after such modification.
On the other hand, when we combine Other Information with Personal Information, we shall treat the combined Information as Personal Information for purposes of the sharing or disclosure of such combined Information.
|What data you provide to us||Type||Method of collection|
|Name||Personal||Provided by you|
|User name and password combination||Personal||Provided by you|
|Contact information||Personal||Provided by you|
|Demographic information||Personal||Provided by you|
We use the Information collected about you for the following purposes:
Please contact us via [email protected] to either obtain a copy of the data we’ve collected about you or to request updates to or deletion of your data. We aim to complete such requests within 7 days and we will notify when we have completed your request.
Certain Information associated with a Posting may be intended for disclosure (“Posting Information”), such as the information you’ve provided about your experience with a company. Posting Information is made publicly available to any other user of the Site. We do not disclose any Personal Information publicly.
Certain Personal Information associated with a Posting is only made available to the company that you’ve left the feedback for. This includes your contact information, demographic information and your IP address. The reason for doing this is for companies to contact you directly for any follow up or issue resolution and to better understand where and how they need to improve their services to you.
You can choose to access certain third party social media websites and services through our Site. When you do so, you are sharing information with those sites, and the information you share will be governed by their privacy policies. You may also be able to modify your privacy settings with these third party social media websites.
In addition to the above, we shall make your Personal Information available to certain third parties in the following limited circumstances:
The Site is maintained on a secure cloud infrastructure hosted by Amazon Web Services (AWS). This means that your information is held outside the territory of the Republic of Kenya and you are providing us with consent to do so. Please click here to fully understand security features employed by AWS.
While no data transmission over the Internet is 100% secure from intrusion, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Information.
However, regardless of our efforts and the Device you use to access the Site, it is possible that third parties may unlawfully intercept or access transmissions or private communications over an unsecured transmission. While no data transmission over the Internet is 100% secure from intrusion, we conduct financial transactions via secured transmissions but may not always secure other parts of the Site.
We also limit our employees’ access to Information collected by the Site to those individuals who are authorized for the proper handling of such Information and any employee found violating our standards of security and confidentiality shall be subject to our disciplinary processes. We request that our operational service providers follow similar standards of security and confidentiality.
We do not send emails asking you to provide or confirm Personal Information including but not limited to credit card numbers, your username or password. If you receive such email communication, please contact us via [email protected], and then immediately delete the fraudulent email from your computer.
The Site is a general audience site and does not offer services directed to children. Should an individual whom we know to be a child under the age of 18, send personal information to us, we will delete or destroy such information as soon as reasonably possible.
It is your responsibility to give us current, complete, truthful and accurate information, including Personal Information, and to keep such information up to date.
We cannot and will not be responsible for any problems or liability that may arise if you do not give us accurate, truthful or complete information or Personal Information or you fail to update such information or Personal Information.
You are solely responsible for maintaining the strict confidentiality of your user name and password, if applicable, and for any charges, costs, expenses, damages, liabilities and losses we incur or may suffer as a result of your failure to do so.
You, and not us, are solely responsible and liable for the activity, behaviour, use and conduct on the Site under your user name (whether used by you or any others who use your user name), unless and until you notify us that your user name may have been compromised, misappropriated or improperly taken or used by another party.
We reserve the right to deny access, use and registration privileges to any user, including without limitation, a registered user, of any services, features or functions of the Site if we believe there is a question about the identity of the person trying to access the user’s account or any services, features or functions.
Custometrix Ltd reserves the right to assume, at its sole expense, the exclusive defence and control of any such claim or action and all negotiations for settlement or compromise, and you agree to fully cooperate with Custometrix Ltd in the defence of any such claim, action, settlement or compromise negotiations, as requested by Custometrix Ltd.
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